Reliable Support for Daily Operations
CipherX supports users, devices, accounts, networks and workplace technology through remote service and eligible GTA on-site assistance — so teams stay productive without guessing at every technology interruption.
What IT Solutions & Business Support Includes
Business IT support covers the tools people rely on every day: computers, email, Microsoft 365 or Google Workspace, Wi-Fi, backups and user setup. CipherX helps when issues interrupt work or when you want a documented monthly support path.
Remote support handles many software and account problems quickly. Eligible Toronto and GTA locations can also receive on-site assistance for devices, networks and workplace setup.
Request a consultation when downtime is recurring, a new office needs setup, staff onboarding is inconsistent, or you are ready for managed monthly IT support.
Services
Explore every business it service CipherX delivers. Open a service page for inclusions, process and next steps — or discuss a specific option directly.
Remote IT Support
Remote troubleshooting for software, accounts, email, devices and common business issues.
- Remote troubleshooting
- Email and accounts
- Common business issues
On-Site IT Support GTA
On-site business technology assistance in eligible Toronto and GTA service areas.
- Eligible GTA visits
- Workplace technology
- Hands-on assistance
Business Computer Repair
Diagnosis, setup and repair support for business computers and approved workplace devices.
- Diagnosis
- Setup and repair
- Approved devices
Managed IT Services
Ongoing support, maintenance, user management and technology coordination.
- Ongoing support
- User administration
- Monitoring
Microsoft 365 Support
Help with Microsoft 365 accounts, email, users, permissions and common configuration issues.
- Users and email
- Permissions
- Administration
Google Workspace Support
Support for Google Workspace email, users, sharing and administration.
- Email and sharing
- Users
- Administration
Network & Wi-Fi Support
Business network, Wi-Fi, router, connectivity and access support.
- Wi-Fi and routers
- Connectivity
- Secure access
Backup & Recovery
Backup planning, monitoring, restore preparation and recovery assistance.
- Backup planning
- Monitoring
- Restore preparation
Device & User Support
Device setup, employee onboarding, account support and user offboarding.
- Device setup
- Onboarding
- Offboarding
How This Helps
- Reduce interruptions from devices, email and accounts
- Support Microsoft 365 or Google Workspace teams
- Improve office Wi-Fi, networks and secure access
- Standardize employee onboarding and offboarding
- Prepare backups and recovery priorities
- Move from ad hoc fixes to managed monthly support
How We Work
- 1
Environment Review
Understand users, devices, accounts, networks and current pain points.
- 2
Priorities
Rank urgent fixes, setup work and longer-term improvements.
- 3
Setup or Repair
Resolve issues remotely or on-site within the approved scope.
- 4
Documentation
Capture what changed so support stays consistent.
- 5
Ongoing Support
Optional monthly IT coverage for recurring needs.
Monthly Support
Monthly IT Support
Ongoing support, maintenance, user administration, monitoring and technology coordination for businesses that want predictable help.
- User support
- Device and account help
- Monitoring options
- Technology coordination
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